FAQ - Poppy
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FAQ

Frequantely asked questions

Care instructions for t-shirts & sweatshirts

– We recommend washing temperature – 30C.
– No bleach product should be used including detergents with bleach.
– Tumble dry with low heat.
– Iron, steam or dry, with high heat.
– Do not dry clean.

Wholesale availability

We do wholesale orders. We are very flexible with the products, designs and prices as well.

Care instructions for wooden combs

Combs must be cleaned with special oil for wooden combs or natural oils, such as jojoba, coconut oil or olive oil. Apply oil or wax to some clean cloth. Gently wipe any dirt or debris from the comb, running the cloth through each tine. Use soft bristle brush to work off any stubborn residue the cloth could not remove. Be careful not to scrub too hard. Lay the clean comb on the towel to soak up the oil overnight.

Where I can find my shopping cart?

Actually, it is shopping bag. Look at the right top & you will see shopping bag with number of items written on it (if you added any). Or else, you can find it at the top header named “Cart”.

Payment types

At the moment we accept payments through Paypal.

When my package will arrive?

– T-shirts & sweatshirts: it takes 3-5 business days to prepare your order.
– Wooden products: it takes 1-3 business days to prepare & ship your order.
– Custom & wholesale: it is a question to discuss, depending on the difficulty to produce the item.
– For customers based in US/Canada shipping time vary from 1 week to 4 weeks.
– Customers within Europe can expect their package to arrive between 1-2 weeks.
– During holiday season it might take up to 6-8 weeks (which does not depend on us). If you plan to get your order by a certain date, do it in advance.

If we haven’t answered your question

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