Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Wholesale availability

Yes, we do wholesale. We are very flexible with the products, designs and prices as well. Contact us for more info.

Custom and personalized orders

We accept custom and personalized orders.

Care instructions

For tops, t-shirs & sweatshirts:
– We recommend washing temperature – 30C.
– No bleach product should be used including detergents with bleach.
– Tumble dry with low heat.
– Iron, steam or dry, with high heat.
– Do not dry clean.

For wooden combs:
Combs must be cleaned with special oil for wooden combs or natural oils, such as jojoba, coconut oil or olive oil. Apply oil or wax to some clean cloth. Gently wipe any dirt or debris from the comb, running the cloth through each tine. Use soft bristle brush to work off any stubborn residue the cloth could not remove. Be careful not to scrub too hard. Lay the clean comb on the towel to soak up the oil overnight.

When my package will arrive?

T-shirts & sweatshirts: it takes 3-5 business days to prepare your order.
Wooden products: it takes 1-3 business days to prepare & ship your order.
Custom & wholesale: it is a question to discuss, depending on the difficulty to produce the item.
For customers based in US/Canada shipping time vary from 1 week to 4 weeks.
Customers within Europe can expect their package to arrive between 1-2 weeks.
During holiday season it might take up to 6-8 weeks (which does not depend on us). If you plan to get your order by a certain date, do it in advance.

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